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My experience with the Singapore National Eye Center
03 Apr 2017 (129 views)

I went to see the specialist at the Singapore National Eye Center as a private patient. I spent almost 3 hours there. The specialist saw me for a total of 10 minutes - 4 minutes to examine my right eye and 6 minutes to carry out the laser operation. 

I did spend about half a hour for my right eye to be dilated before the laser operation. The rest  of the time was spent waiting to get financial counseling, to make payment, to make the next appointment, to collect the eye drops and to pay for the medication. There was a large crowd. Being a private patient, I still have to take my turn in the queues. 

Guess how much I paid for the laser operation? Here is my conversation with the staff at the payment counter.

Staff - Mr. Tan, the bill is $1,080.70. You can deduct $600 from Medisave.
TKL - I prefer to pay in cash. Why so expensive? It is only a 10 minute operation.
Staff - Sorry, I don't know the answer. You have to ask our finance department.
TKL - I don't like the health minister, Mr. Gan Kim Yong.
Staff - Why?
TKL - He is not paying attention to the high charges in our hospitals. He allows them to charge too much.
Staff - Oh!
TKL - Can you tell your minister what I think of him?
Staff - OK. I will put this in our feedback system.

It is terrible to be a private patient in a restructured hospital. I get to pay high fees and still have to wait in long queues.  In a private clinic, I do not have to spend so much time. I hesitate to move to a private doctor now, as my medical records is with the SNEC and the doctor knows my medical history.


 


My experience with the Singapore National Eye Center
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I went to see the specialist at the Singapore National Eye Center as a private patient. I spent almost 3 hours there. The specialist saw me for a total of 10 minutes - 4 minutes to examine my right eye and 6 minutes to carry out the laser operation. 

I did spend about half a hour for my right eye to be dilated before the laser operation. The rest  of the time was spent waiting to get financial counseling, to make payment, to make the next appointment, to collect the eye drops and to pay for the medication. There was a large crowd. Being a private patient, I still have to take my turn in the queues. 

Guess how much I paid for the laser operation? Here is my conversation with the staff at the payment counter.

Staff - Mr. Tan, the bill is $1,080.70. You can deduct $600 from Medisave.
TKL - I prefer to pay in cash. Why so expensive? It is only a 10 minute operation.
Staff - Sorry, I don't know the answer. You have to ask our finance department.
TKL - I don't like the health minister, Mr. Gan Kim Yong.
Staff - Why?
TKL - He is not paying attention to the high charges in our hospitals. He allows them to charge too much.
Staff - Oh!
TKL - Can you tell your minister what I think of him?
Staff - OK. I will put this in our feedback system.

It is terrible to be a private patient in a restructured hospital. I get to pay high fees and still have to wait in long queues.  In a private clinic, I do not have to spend so much time. I hesitate to move to a private doctor now, as my medical records is with the SNEC and the doctor knows my medical history.