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Colonoscopy operation at Khoo Teck Puat hospital
05 Apr 2017 (174 views)

I was treated for the colonoscopy operation today. 

Here are my positive observations:

a) The nurses where polite, hardworking and competent.
b)  The surgeon carried out the operation efficiently.
c)  I was given photos of the big intestine 
d)  I had no polyps and no sign of cancer.
e)  The bill came out out to $500 as a subsidized patent.

Here are the negative observations

a) During the financial counseling session, for which I waited for 30 minutes, I was told that the estimated bill would be $1,000 and it could be more or less. Why was the estimate so far off mark? Why was this activity necessary, unless the hospital wants to get away with excessive charges.
b) The nurse had to go through my complete medical history and even ask about past operations, dentures, dental treatment, etc.
c) I had to give the medical history at the poly clinic and at the previous visit to the hospital. Why is it necessary to go through it a third time. Don't they have some computer system to keep the records?
d) I have to be identified three times (or more) during the treatment. As I was pass from one nurse to another, I had to give my name, NRIC - in addition to wearing a tag.
d) I have to hand over valuables to be counted and identified. Surely, they could provide a locker to the patient like in a gym?
e) I was shown the two disclaimer (signed previously) two more times and asked to confirm that I agreed to take the risks of the operation. Why is the hospital so afraid to take some responsibility.

My general impression -

a) The nurses and doctors are hard working, but the system is wasteful and inefficient. A lot of the activities are unnecessary, leading to high cost.
b)  I get the impression that the unnecessary activities are created to give the impression that the hospital is of high standard and justify their high charges.
c) I still do not like the health minister, who allowed the bureaucracy to get out of control.

Tan Kin Lian



 


Colonoscopy operation at Khoo Teck Puat hospital
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I was treated for the colonoscopy operation today. 

Here are my positive observations:

a) The nurses where polite, hardworking and competent.
b)  The surgeon carried out the operation efficiently.
c)  I was given photos of the big intestine 
d)  I had no polyps and no sign of cancer.
e)  The bill came out out to $500 as a subsidized patent.

Here are the negative observations

a) During the financial counseling session, for which I waited for 30 minutes, I was told that the estimated bill would be $1,000 and it could be more or less. Why was the estimate so far off mark? Why was this activity necessary, unless the hospital wants to get away with excessive charges.
b) The nurse had to go through my complete medical history and even ask about past operations, dentures, dental treatment, etc.
c) I had to give the medical history at the poly clinic and at the previous visit to the hospital. Why is it necessary to go through it a third time. Don't they have some computer system to keep the records?
d) I have to be identified three times (or more) during the treatment. As I was pass from one nurse to another, I had to give my name, NRIC - in addition to wearing a tag.
d) I have to hand over valuables to be counted and identified. Surely, they could provide a locker to the patient like in a gym?
e) I was shown the two disclaimer (signed previously) two more times and asked to confirm that I agreed to take the risks of the operation. Why is the hospital so afraid to take some responsibility.

My general impression -

a) The nurses and doctors are hard working, but the system is wasteful and inefficient. A lot of the activities are unnecessary, leading to high cost.
b)  I get the impression that the unnecessary activities are created to give the impression that the hospital is of high standard and justify their high charges.
c) I still do not like the health minister, who allowed the bureaucracy to get out of control.

Tan Kin Lian