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Is PDPA protecting or harassing consumers?
20 Jan 2017 (523 views)

The Government passed the Personal Data Protection Act (PDPA) in 2012. It was intended to protect consumers. 

 

Sad to say, the consumer is not protected by this Act. Instead, the consumer is being harassed by the provision of this Act.

 

Why do I say so?

 

I still get marketing calls on my mobile phone. The number usually indicates an overseas number. I am able to detect the caller as a telemarketer within 5 seconds. My reply is "Goodbye". They never call back.

 

This is how I handle telemarketing calls. Even if it is from Singapore, my reply is still the same. I don't even bother to register a complaint.


I also ignore marketing SMS sent to my mobile phone. It is easier to ignore them rather than to lodge a complaint.

If the authority is really serious about stopping unauthorized telemarketing calls, they can lay a trap to catch these people in operation. But I suspect that they are not really interested. So, I don't want to give them any trouble. So, I device my "Goodbye" approach. It worked well for me. 

If I am able to rely on my own approach to deal with telemarketers, I don't need the PDPA. The Government might as well scrap this useless law to stop consumers being harassed by it.
 

How is the PDPA harassing consumers?

 

Each time I call a call center, I hear a 10 second message about PDPA. I have heard it more than 1,000 times during the past years. It is tiresome to the consumer. It adds another barrier to the consumer to get the service that is needed.

 

I have received documents where nearly one page is to tell consumers that they have to give approval for their data to be used by the organization. This is madness. Why create a lot of unnecessary paper. Why force the consumer to read one page of useless information?

 

I encountered a call center that have a recorded message, "If you do not agree with our use of your personal data, you can hang up now". This means, that the organization will not provide any service. 

 

What is the Government doing about this harassment of consumers using the PDPA? Surely, the authority knows that the organizations are using PDPA in a wasteful manner? Will they stop the waste?

 

What can the Government do? They should

a) Make it illegal for an organization to force consumers to give up their personal data rights to get service.

b) Ask organizations to stop harassing consumers with lengthy messages about PDPA in their call center system or in their standard forms to request service. 
 



Is PDPA protecting or harassing consumers?
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The Government passed the Personal Data Protection Act (PDPA) in 2012. It was intended to protect consumers. 

 

Sad to say, the consumer is not protected by this Act. Instead, the consumer is being harassed by the provision of this Act.

 

Why do I say so?

 

I still get marketing calls on my mobile phone. The number usually indicates an overseas number. I am able to detect the caller as a telemarketer within 5 seconds. My reply is "Goodbye". They never call back.

 

This is how I handle telemarketing calls. Even if it is from Singapore, my reply is still the same. I don't even bother to register a complaint.


I also ignore marketing SMS sent to my mobile phone. It is easier to ignore them rather than to lodge a complaint.

If the authority is really serious about stopping unauthorized telemarketing calls, they can lay a trap to catch these people in operation. But I suspect that they are not really interested. So, I don't want to give them any trouble. So, I device my "Goodbye" approach. It worked well for me. 

If I am able to rely on my own approach to deal with telemarketers, I don't need the PDPA. The Government might as well scrap this useless law to stop consumers being harassed by it.
 

How is the PDPA harassing consumers?

 

Each time I call a call center, I hear a 10 second message about PDPA. I have heard it more than 1,000 times during the past years. It is tiresome to the consumer. It adds another barrier to the consumer to get the service that is needed.

 

I have received documents where nearly one page is to tell consumers that they have to give approval for their data to be used by the organization. This is madness. Why create a lot of unnecessary paper. Why force the consumer to read one page of useless information?

 

I encountered a call center that have a recorded message, "If you do not agree with our use of your personal data, you can hang up now". This means, that the organization will not provide any service. 

 

What is the Government doing about this harassment of consumers using the PDPA? Surely, the authority knows that the organizations are using PDPA in a wasteful manner? Will they stop the waste?

 

What can the Government do? They should

a) Make it illegal for an organization to force consumers to give up their personal data rights to get service.

b) Ask organizations to stop harassing consumers with lengthy messages about PDPA in their call center system or in their standard forms to request service.