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Discontinuation of OneInbox
04 Apr 2017 (110 views)

The OneInbox project was announced in October 2011. Link. At that time, it was targeted to be launched in mid 2012 but was subsequently delayed. It was finally launched quietly at a later date, without much media publicity.

The objective of OneInbox was good. It was intended to allow all citizens to access their mail with government agencies in one website, rather than to login to several websites. 

The level of support of the government agencies for this project was appalling. It showed what is bad about the Singapore system. Most of the government agencies protect their turf and did not participate in the project. 

I joined OneInbox soon after its launch. I did not get my e-mail from this box. Instead, I continue to get physical mail from most government agencies.

The use of physical mail is wasteful and costly. Imagine the cost of printing, mailing, delivery, opening the mail. And the physical mail could be overlooked.

The user of physical mail also caused delay. I have to wait four working days to get a PIN to authenticate my account by physical mail. Sometimes the mail did not arrive. I have to apply for a PIN again. 

Imagine the time that I have wasted just to check my mail.

All this could have been avoided if the government agencies had used OneInbox to replace the physical mail.

The government agency responsible for OneInbox has finally decided to discontinue the project due to the slow take-up rate. See the PDF below. The same email showed how ridiculous it is for the citizen to get communication from the government agencies. They have to login to each agency separately and go through a complicated sign-in process and have to searched through a complicated website to get their mail.


Discontinuation of OneInbox
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The OneInbox project was announced in October 2011. Link. At that time, it was targeted to be launched in mid 2012 but was subsequently delayed. It was finally launched quietly at a later date, without much media publicity.

The objective of OneInbox was good. It was intended to allow all citizens to access their mail with government agencies in one website, rather than to login to several websites. 

The level of support of the government agencies for this project was appalling. It showed what is bad about the Singapore system. Most of the government agencies protect their turf and did not participate in the project. 

I joined OneInbox soon after its launch. I did not get my e-mail from this box. Instead, I continue to get physical mail from most government agencies.

The use of physical mail is wasteful and costly. Imagine the cost of printing, mailing, delivery, opening the mail. And the physical mail could be overlooked.

The user of physical mail also caused delay. I have to wait four working days to get a PIN to authenticate my account by physical mail. Sometimes the mail did not arrive. I have to apply for a PIN again. 

Imagine the time that I have wasted just to check my mail.

All this could have been avoided if the government agencies had used OneInbox to replace the physical mail.

The government agency responsible for OneInbox has finally decided to discontinue the project due to the slow take-up rate. See the PDF below. The same email showed how ridiculous it is for the citizen to get communication from the government agencies. They have to login to each agency separately and go through a complicated sign-in process and have to searched through a complicated website to get their mail.