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Ridiculous and inconsiderate process by CDP
16 May 2017 (158 views)

I tried to login to my CDP account.
The website asked me for the One Key token number.
The token had died.
I asked the website to send the SMS OTP to me.
The website did not respond. I found that I had to update my mobile number. (I don't know why, because I did not change my mobile number).
I could not update the number because the website required the One Key token which had died.
I send an email to CDP to help me resolve this issue.

I received a call from an "unknown" number. I refused to answer any unknown number.
Later, I learned that it was CDP trying to call me. I answered the "unknown number" on the next call. (Why did CPD have to call customers using an "unknown number"?

CDP - Mr. Tan. This is CDP. We received your email. How can I help you
TKL - (I explained the problem).
CDP -  Before I proceed, I need to verify it. 
CDP - What is your NRIC (I answered it)
CDP - What is your address (I answered it)
CDP - What is your date of birth (I lost my cool)
TKL - Do you need me to answer so many questions to verify me? You just called me on my mobile phone, right. 
CDP - Okay, we can now proceed. 
TKL - (I explained the problem again).
CDP - Mr. Tan, we can reset your account.
TKL - Did you have my mobile number before? Why do you require me to update it?
CDP - When you set to use One Key, we had to de-activate your mobile number.

They had my mobile number all along. They have to make it impossible for me to login with their One Key token (which had died) and the ridiculous process to get the SMS OTP.


 


Ridiculous and inconsiderate process by CDP
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I tried to login to my CDP account.
The website asked me for the One Key token number.
The token had died.
I asked the website to send the SMS OTP to me.
The website did not respond. I found that I had to update my mobile number. (I don't know why, because I did not change my mobile number).
I could not update the number because the website required the One Key token which had died.
I send an email to CDP to help me resolve this issue.

I received a call from an "unknown" number. I refused to answer any unknown number.
Later, I learned that it was CDP trying to call me. I answered the "unknown number" on the next call. (Why did CPD have to call customers using an "unknown number"?

CDP - Mr. Tan. This is CDP. We received your email. How can I help you
TKL - (I explained the problem).
CDP -  Before I proceed, I need to verify it. 
CDP - What is your NRIC (I answered it)
CDP - What is your address (I answered it)
CDP - What is your date of birth (I lost my cool)
TKL - Do you need me to answer so many questions to verify me? You just called me on my mobile phone, right. 
CDP - Okay, we can now proceed. 
TKL - (I explained the problem again).
CDP - Mr. Tan, we can reset your account.
TKL - Did you have my mobile number before? Why do you require me to update it?
CDP - When you set to use One Key, we had to de-activate your mobile number.

They had my mobile number all along. They have to make it impossible for me to login with their One Key token (which had died) and the ridiculous process to get the SMS OTP.